Privacy policy

Privacy Policy — African Art Jewellers

Last updated: 17 October 2026

Who we are

African Art Jewellers (CC/2000/0195), 1 Hendrik Witbooi Strasse, Hansa Building, Swakopmund 13001, Namibia. For anything about your personal information, email info@aajewell.com.na or call +264 64 405 566.

What we collect

  • When you buy, order or ask us something: your name, phone number, email address, delivery and billing address, what you bought or asked about, and messages you send us by email, WhatsApp or the chat on this website.
  • Payments: card payments are handled by our payment providers. We do not see or keep your full card number.
  • Identification: for purchases of N$10,000 or more, the law requires us to record your ID or passport and proof of address (see "Why we keep some records" below).
  • Repairs, custom work and valuations: a description and photographs of your item, and the work done.
  • When you browse this website: your device and browser type, the pages you visit and how you use them, and your approximate location, collected through cookies and similar technologies.

How we use it

  • To sell, make, repair, value and deliver your jewellery, and to keep you updated about your order.
  • To answer your questions and give you aftercare.
  • To meet our legal duties, including identification and record-keeping under the Financial Intelligence Act, No. 13 of 2012, and tax records.
  • To understand how visitors use this website so we can improve it.
  • To send you news and offers only if you have signed up for them. You can unsubscribe at any time.

We do not sell your personal information.

Who we share it with

Only the services we need to run our business, each for its own purpose:

  • Shopify hosts our online store and checkout, and provides the website chat.
  • Payment providers process card payments.
  • Couriers, including DHL for international orders, receive your name, address and phone number to deliver your parcel.
  • Google Analytics (Google) and Microsoft Clarity (Microsoft) show us how visitors use the website. Clarity records how pages are used, such as clicks and scrolling.
  • Authorities, such as the Financial Intelligence Centre or the Namibia Revenue Agency, when the law requires it.

Some of these services store information outside Namibia.

Why we keep some records

We keep identification and transaction records for at least five (5) years, as the Financial Intelligence Act requires, and we keep tax records for as long as tax law requires. Other information we keep only as long as we need it for the purposes above.

Cookies

This website uses cookies to make the store and checkout work and to measure how the site is used. You can block or delete cookies in your browser settings, but parts of the store may then stop working.

Your choices

You can ask us to:

  • tell you what personal information we hold about you;
  • correct it if it is wrong;
  • delete it, unless the law requires us to keep it;
  • stop sending you marketing.

Email info@aajewell.com.na and we will reply as soon as we can. If you live in the European Union or the United Kingdom, you also have the rights given by your local data protection law, including the right to complain to your local data protection authority.

Children

This website is not meant for children under 18, and we do not knowingly collect their information.

Security

We take reasonable steps to protect your information. No website or email is completely secure, so please do not send ID documents or card details by email.

Changes

If we change this policy, we will update the date at the top.

We handle personal information in line with applicable Namibian law. Nothing in this policy limits any rights you may have under Namibian law.